A: Once your order has been placed you will receive an order confirmation by email.
Q:How long does it take to receive my order?
A: All in stock items are usually shipped within 48 hours. Goods are generally delivered within 1-3 business days from the time we receive your order. We try to ship items that are temporarily out of stock within 7-12 business days.
Q:How will my order be delivered, and what are your postage charges?
A: Most orders are posted via Registered Post but under some circumstances orders will be sent via FastLine Couriers. Both methods have tracking numbers which we can use in the unlikely event that your parcel goes missing in transit. Our standard postage charge is 5 euro.
Q:If something doesn't fit, can I return it for a different size? A: we are happy to accept items for exchange providing the item(s) is returned within 14 days of receipt and returned to us in "as new" condition i.e. item folded neatly, etc. Be sure to contact us prior to returning any item for exchange so that we can put aside a more suitable item for you and minimize any waiting time.
It is very important to make sure that you're happy with the item(s) before removing any swing tags, labels or g-strings as we are unable to accept garments which have had the swing tags removed. For health and hygiene reasons we cannot accept the return of goods which appear to have been worn or washed, so please try on lingerie over your own underwear to check for correct sizing.
Q:How secure is it to use my credit card to pay for my order?
A: At JustMe.ie we understand that privacy and security are major concerns when purchasing on the internet. All credit card information you enter while shopping on our website is encrypted via an industry-standard SSL secure server (Secure Sockets Layer Server). When ordering you will know that you have entered the secure server when you see a small lock symbol at the bottom of the shopping cart screen where you type in your credit card details. Your credit card number and other details are kept totally confidential, safe and secure.
Please note that we reserve the right to refuse payments under certain circumstances, and may at times request an alternative payment method to a credit card payment. If there is any problem with your credit card we'll let you know.
Q: Do you offer a printed catalog?
A: Due to our constantly changing selections, and in order to bring our customers the lowest possible prices, we do not offer a printed catalog.
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